Refund policy
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
2. Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products (once opened)
- Items marked as final sale or clearance
- Damaged items due to misuse or negligence
3. How to Initiate a Return
To start a return, contact us at Skycarza@gmail.com with your order number and reason for return. We will provide you with return instructions within 2–3 business days.
To track your order or request a return, log in to your account at https://skycartza.com/account
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at Skycarza@gmail.com .
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
7. Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank or payment provider first, then contact us at Skycarza@gmail.com .
8. Contact Us
For any questions about returns or refunds, please contact us:
- Email: Skycarza@gmail.com
- Website: skycartza.myshopify.com